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  • Purchases & Returns

    California Residents

    https://www.p65warnings.ca.gov/fact-sheets/foods 

    Why am I being warned about potential exposure to chemicals in certain foods?
    • Certain foods contain chemicals that are on the Proposition 65 list because they can cause cancer and/or birth defects or other reproductive harm.
    • Proposition 65 requires businesses to determine if they must provide a warning about exposures to listed chemicals.
    Please note:

    Orders can be shipped anywhere in the world. APO/FPO shipping available. 

    Most orders are shipped within 48 hours Monday - Friday 8 a.m. - 3 p.m. CST.  Orders received after 3 p.m. CST will ship the next business day.

    Low stock or custom orders will ship within 14 business days.*

    *DUE TO HIGH VOLUME AND PRODUCT ISSUES RELATED TO COVID-19, SOME INVENTORY MAY BE LOW AND SHIPPING TIMES MAY BE LONGER THAN NORMAL.  

    Carriers

    We use the following carriers to deliver our orders:

    USPS
    UPS

    Order Tracking

    If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

    Shipping Rates

    The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

    Free Shipping is available for orders totaling $49 - $299 and are shipped within the continental U.S.  This excludes international orders, Hawaii and Alaska.  Free Shipping is not applicable to orders using coupon codes or other special offers.  

    Back Orders 

    If an item goes on back order we will wait for the item to come into stock. When the item becomes available we will ship your entire order. 

    We work very hard to get your product to you promptly. Most orders are shipped within two business days. All orders ship within 14 business days.  

    Returns

    Pantryful.com guarantees your satisfaction. The product you receive should arrive to you in great condition. If for some reason you are not satisfied, please call or email us. Returns are accepted 30 days from the date of purchase.

    When returning a product, please include your name, address, and invoice number. If you are unable to locate your invoice, just give our customer service people a call at 877-453-1638. We'll work through it together.

    Returns can be shipped to:
    Pantryful
    1055 SE 28th St.
    Grimes, IA 50111

    Upon receipt of this return, we will refund you the product price minus any shipping costs.  Opened or damaged product will be ineligible for a refund due to safety concerns.

    Damaged Shipments

    Please inspect the shipping container(s) upon delivery. If damage is evident please make note of the condition. Pictures are a great way to help capture the evidence. Any claim for damaged or missing products must be made within five business days. Save the packaging, contact us, and we'll work through it together.